You can purchase every jewel online or at our Boutique in Rome, located at Via del Babuino, 105
Tel +39 06 6992 1501.
We have over 250 official retailers worldwide. If you want to find the nearest one, please visit our Store Locator.
If you cannot reach an official retailer, you can buy our jewelry through our online store. For delivery times and shipping information, please check our Shipping Policy page. Please note that our online store might not be available for some countries outside the European Union.
We will send the tracking number and the name of the courier directly to the email address provided during the purchase. You can track your shipment by visiting the courier’s website and entering the tracking number in their search engine.
Yes, you have 14 days from the delivery date to return or exchange your jewel. For further information, please visit our Return Policy page.
Yes, all our jewelry sold online will be shipped with dedicated packaging and Warranty. Our boxes may vary in colors and materials depending on the collection.
Repairs must be handled through the store where you purchased the jewel. We cannot accept damaged jewels that do not come from one of our official retailers. Repair times and costs may vary depending on the type of damage. For more information, please also visit our Warranty page . If you purchased your jewel online through our online store, please contact ou r customer service at shop@mattioli.it
For any information regarding our jewels you can easily get in touch with us through our Customer Service or through our Contact Form. Please remember to indicate your name, email, phone number and message.
We are proud to inform you we are an official member of the Responsible Jewellery Council and we have achieved the RJC Code of Practices Certification, a landmark standard for the jewellery supply chain which addresses a wide range of supply chain issues, including business ethics, human rights, social and environmental performances. In addition, we have also achieved the Chain of Custody certification, which concerns traceability and requires responsible business practices at each step in the jewellery supply chain. This is why we are able to guarantee that each of our diamonds is mined with stringent criteria on responsible sourcing and that none of our diamonds (or gemstones) find their source in a conflict zone.
If you wish to know more about the Responsible Jewellery Council, please visit the official site www.responsiblejewellery.com
Yes, every mother of pearl from the Puzzle collections can be purchased separately from the gold settings. Let’s suppose you have lost or damaged one single color, you will be able to replace it by purchasing the same single mother of pearl. You can also order as many additional mother of pearls as you would like to complete the colors of your box.
All our mother of pearls can be ordered via one of our official retailers. Please visit our Store Locator to find our nearest retailer to purchase your favorite colors.
Most of our rings can be easily adjusted to your finger size with some exceptions like Puzzle and Tibet collections. This is due to their particular design and to technical reasons. We encourage you to visit our Size Guide to understand how to take measurements properly and purchase the right ring for your finger.
Yes, of course. It is possible to produce each one of our jewels in any gold color. Our historical gold color is a delicate and warm rose gold, but any item can also be produced in white or yellow gold.
Our rings are well know for their unique and contemporary design. The wearability of a ring can change depending on its design, so we encourage you to go through our Size Guide recommendations to find the perfect ring that will match your finger size. To ensure you get the most accurate ring size, measure your finger at room temperature.
Measuring while your hands are cold will result in a size too small as your fingers can be up to half a size smaller at this time. When looking for rings with a wider band, it may be necessary to get a size larger than your usual size as they can feel a little snugger than the traditional eternity ring. Your perfect ring should fit comfortably, feeling tight enough that it won’t fall off and is still able to fit over the knuckle when you take it off.
You can contact us through our channels. We will reply as soon as possible!
